Rental Policy Terms & Conditions
We are honored to host our guests and strive to make every stay as enjoyable and memorable as possible. To ensure guest safety and the preservation of our properties, please review the following guidelines, which are also outlined in our Rental Contract.
Arrival & Departure
Garage and door codes will be provided the day before your arrival for easy access to the property. We will share other important information in a group message with our property management and concierge team and will include any guest numbers you would like.
Check-in and Check-out
- Check-in: 4:00 PM
- Check-out: 10:00 AM
Early check-ins and late check-outs may be accommodated but must be requested and approved by a member of our team in advance.
Pet Policy
Pets are not permitted in any of our rental homes, with the exception of disclosed service animals in accordance with applicable laws. Guests must notify our team in advance if bringing a service animal. Any unauthorized pets found in the home without prior approval will result in a $1,500 fine per pet. Guests are also responsible for any additional cleaning fees or damages caused by an unauthorized pet.
Maximum Occupancy
Maximum occupancy is based on the number of beds and pull-out couches available, as provided in each property description. Overnight guests must not exceed the maximum occupancy. If daytime occupancy will exceed that number, please inform our team in advance and we will do our best to accommodate the request.
Payment & Cancellation Policy
- Upon booking: 50% of the total stay is due.
- 90 days prior to arrival: Remaining 50% is due.
- Free cancellation within 48 hours of booking.
- Cancellation outside of 90 days prior to arrival: Refund of half of the original 50% deposit (25% of the total stay).
- Bookings made within 90 days of arrival: Full amount due at booking.
- Payments: Credit card only; we can split payments across multiple cards upon request.
- Travel insurance is highly recommended and is offered at checkout through Rental Guardian.
Security Deposit
A refundable security deposit of $5,000 is required to rent the Alpine Peak Lodge. This deposit will be collected 90 days prior to arrival and refunded within 14 days of departure, pending any damages noted during our departure inspection.
Additional refundable security deposits may apply for reservations booked for special events.
Smoking Policy
Smoking of any kind, including vaping, is not permitted.
Maintenance
If any maintenance issue arises, please contact us as soon as possible. For general maintenance, call 855-475-4244 or email info@bigskyluxuryvacations.com. An emergency maintenance number is provided in the home for immediate issues such as fire, heat, water, and safety concerns. We reserve the right to enter the properties at any time for maintenance or cleaning purposes.
Address
12 Skywood Road
Big Sky, Montana 59716
Contact
Phone: 855-475-4244
Email: info@bigskyluxuryvacations.com