Guest Services
Our concierge services are thoughtfully tailored to complement your stay with seamless coordination, personalized recommendations, and attentive support at every stage of your journey. Whether arranging in-home services or offering trusted local partnerships and curated experiences, our guest relations team provides as much guidance as desired with the elevated level of care that defines Big Sky Luxury Vacations. From arrival to departure, each stay is designed to feel effortless, allowing guests to immerse themselves in the beauty, adventure, and refinement of the Montana experience.
Shipping Services
If you would like to send any equipment or packages to us, we are happy to accept them at our office and place them in your rental home on the day of your arrival. We highly recommend using UPS or FedEx, as the U.S. Postal Service does not deliver to homes in Big Sky. Please ensure all packages are addressed to the name on your reservation, along with Big Sky Luxury Vacations. We kindly ask that you do not ship packages directly to homes, as there are likely other guests in house. Please reach our team directly to coordinate.
Housekeeping Services
Our homes are stocked with day-to-day essentials, including:
- Paper towels
- Olive oil and basic spices
- Laundry detergent and dryer sheets
- Dishwasher pods
- Trash bags
- Dish soap and sponges
- Hairdryers
- Shampoo, conditioner, and body wash
If you are interested in additional housekeeping services such as tidy-ups or linen changes, please contact our team. To ensure availability, all additional housekeeping must be scheduled at least one week prior to your arrival.
Grocery Delivery & Setup
We partner with a trusted local professional for grocery pickup, delivery, and in-home setup, with service from both Bozeman and Big Sky. They will coordinate with our team to access your rental property on the day of arrival. Order directly with our partner or contact us to coordinate.
Transportation
Big Sky is located about 1 hour from Bozeman Yellowstone International Airport (BZN). As on-demand rideshares are limited in the area, we highly recommend renting vehicles for all stays—and 4WD vehicles in the winter.
FAQ
What are your payment and cancellation policies?Upon booking, 50% of your total stay will be due. The remaining 50% will be due 90 days prior to arrival. You may cancel within 48 hours of booking without penalty. If you cancel outside of 90 days prior to arrival, you will be refunded half of your original 50% deposit (25% of the total stay). Bookings made within 90 days of arrival require payment in full at booking. Payments are by credit card only; we can split payments across multiple cards. We highly recommend acquiring travel insurance, which is offered at checkout through Rental Guardian.
What is the check-in process?Check-in time is 4:00 pm MST. Prior to arrival, we will email or text your door and garage codes. Please reach out at least one week in advance to request an early check-in; while not guaranteed, we will do our best to accommodate.
What is provided in each home?Each home is stocked with fresh linens, hot tub towels, shampoo, conditioner, body wash, and hairdryers. Kitchens include dish soap, sponges, basic seasonings, cooking oil, trash bags, and paper towels. Laundry rooms include detergent pods and dryer sheets. A rollaway bed can be added for $150.
What is the check-out process?Check-out time is 10:00 am MST. Please ensure all doors and windows are closed and no trash is left outside; our team will handle the rest. Late departures require prior approval. Without approval, late fees up to half the nightly rate may apply. No late checkouts past noon are permitted.
Can I have someone meet me at the house when checking in?We are happy to have a team member come by after check-in to show you around and review general information (especially helpful at Alpine Peak Lodge). Please reach out in advance with your arrival time. Early check-ins before 4:00 pm are not guaranteed.
What does ski-in/ski-out access mean?All homes offer ski-in/ski-out access to Big Sky Resort. Each home’s welcome manual includes directions specific to that property. For mountain updates, we recommend the Big Sky Resort app. Alpine Peak, Moose Creek, and Elk Creek Lodges access the White Otter neighborhood connector lift when skiing out to the left. Timber Lodge does not require a lift to ski onto the Bozeman Trail.
Are any of the properties handicap accessible?None of our homes are ADA certified. However, Alpine Peak Lodge is handicap accessible throughout most of the home and includes a main-level king suite with a wheelchair-accessible bathroom and an elevator connecting the main floor to the lower level. All properties have at least one bedroom on the main level. Please contact us with specific questions.
Are pets allowed?No pets are permitted in our homes, except disclosed service animals in accordance with applicable laws. Guests must notify our team in advance if bringing a service animal. Unauthorized pets will result in a $1,500 fine per pet, plus any additional cleaning fees or damages.
Is there air conditioning in the homes?Most homes and businesses in Montana do not have central A/C due to the naturally cool climate, especially at night. We provide fans and, in some cases, mobile cooling units for warmer summer days. Cracking windows in the evening helps keep interiors comfortable.
Do you have a cleaning fee?A one-time departure cleaning fee is applied to each property and included in your total at checkout. Fees vary by property and do not include additional mid-stay housekeeping.
Do you offer a mid-stay cleaning service?Yes. For an additional fee, we can add a mid-stay clean or tidy-up. Please contact us to add this service. All additional housekeeping must be scheduled at least one week prior to arrival.
Who do I contact for maintenance issues?You will receive our local property management contact information before arrival, along with access codes. For issues during your stay or general questions, please reach out. For emergencies (heat, water, flooding, fire, safety concerns), call our team immediately.
Is there cell service in the area?Some areas of Montana are remote and may lack service, including the canyon between Big Sky and Bozeman. Plan ahead for driving directions. Our homes typically have coverage across common networks, and Wi‑Fi is provided for guests.
Do you provide trash service?Our team will collect bagged garbage left in the garage during your stay. Please keep all trash bagged and never leave it outside to avoid wildlife encounters. Trash pickup is on Wednesdays. Do not block the dumpster; excessive refuse may incur an additional fee. Please be bear aware.
Enhance Your Stay with Personalized Concierge Support
Have questions or special requests? Our team is here to help before, during, and after your stay. Email: info@bigskyluxuryvacations.com | Phone: 855-475-4244 | Contact Us
Address
12 Skywood RoadBig Sky, Montana 59716